The work order module is a key part of the system.  It handles all aspects of tracking a work request from entry to completion.  It works with the FAQ knowledge base to provide solutions to problems when the work requests are entered which can significantly reduce the number of work requests that your IT support staff needs to handle.  It also provides a mountain of useful information to your IT support staff with just a mouse click eliminating the need for extensive searches to find the information. 

Each IT technician is provided with a list of their assigned work orders which can be sorted in many ways.  The list also color codes each entry indicating the age of the work order to aid in prioritization of older requests.  At the top of the list is two selectable graphs, one showing a bar graph of the assignment of all open work orders to their respective technicians, and the other sorting the work orders on a pie graph by building location.  Users can click on the graphs to quickly view the work orders assigned to other techs, or view the work orders for a particular building.

When viewing a list, the technician can double click a work order in the list to view the details of that work order.  When the work order view appears, the user is presented with a tabbed page giving them quick access to a variety of information. The tabbed information is provided when the asset inventory tag number is supplied by the requester or added to the work order.

1. Work Order:  The main work order tab provides the details and notes entered for the work order.  Here the technician can enter notes on work performed, change the work order status, complet the work order and a host of other functions.
2. History:  The history tab will provide a list of all previous work orders that relate to that asset inventory tag.  This gives the technician information to determine if there are recurring problems with the equipment.
3. Asset Detail:  The asset detail tab gives quick access to the inventory database information.  This helps when performing warranties to have all the information about the equipment right at your fingertips.
4. Licenses:  The licenses tab gives the user a list of the software licenses that have been entered for the equipment allowing them to quickly assess the equipment and make sure it complies with the licensing standards of your organization.
5. System Details:  The system details tab works with the systems auditing module to provide you with a complete computer system audit detailing information on the hardware, operating system and software that is installed on the system.  This allows you to check for thing such as needed memory upgrades, installed OS patches and another level of software license compliance checking.

With all the information that the work order provides, your technicians will save countless hours in the processing of these work orders giving your customers the best level of service possible.  This in turn will allow you to work more proactively than reactively.

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