The Core Modules

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The Core Set

The Core Modules

There are several modules to the Support Desk Suite that give it it's unique functionality. There are the system level modules, and the user level modules. The system modules are modules that are required for the system to function. Without these modules, the software framework would not be able to perform any tasks. The user level modules are the meat of the system. These are the modules that make the Support Desk software suite what it is.

The core set of modules are the modules included in the base software package. This includes the base system modules plus a select group of user modules. Listed below are the modules included in the core set along with their levels of functionality in the system.

Module	Level	Brief Description
Menu manager module	System	This module handles menu level functions for navigation around the system.
Users module	System	This handles user level functions such as logins and permissions for performing certain tasks within the system.
Locations module	System	This module handles building location functions such as storing building data (location name, address, ...etc), and room information.
Vendors module	User	This details the vendors used by the system.
Reports module	User	This module is used to handle reporting functions for various other modules.
FAQ module	User	This is a customizable module for handling your organizations FAQ knowledge base.
Asset inventory module	User	This module manages the assets for your organization storing information such as make, model, serial, vendor, asset status and much more.
Work order module	User	This module handles work request data along with data from various other modules that relates to a particular work request.
Licensing module	User	This module manages your organizations software licensing information. It also manages Microsoft Office and other home use licensing.